Privacy Policy

1) Who we are (Data Controller)

• Business name: HulkyPrints
• Website: hulkyprints.com
• Email: hulkyprints@outlook.com

For the purposes of the UK GDPR and the Data Protection Act 2018, HulkyPrints is the data controller of your personal data collected via our website and direct communications.

2) What data we collect

We may collect and process the following categories of data:

A. Identity & contact data

Name, email address, billing/shipping address, phone number.

B. Order & transaction data

Products purchased, order notes, payment status, delivery tracking numbers, refunds/returns history.

C. Technical & usage data

IP address, device type, browser type, pages viewed, time on page, referral source, and similar analytics data (via cookies and similar technologies).

D. Marketing & communications data

Your preferences for receiving marketing from us, and your communications with us (e.g., messages, support requests).

E. User-generated content

Reviews, photos or messages you submit or share with us.

3) How we collect your data

• Directly from you: when you place an order, contact us, create an account (if available), or sign up for marketing.
• Automatically: via cookies and similar technologies when you browse our website.
• From third parties: payment providers (e.g., Square POS), delivery partners (e.g., Royal Mail), analytics/advertising tools (if enabled), and marketplaces (e.g., Etsy).

4) Why we use your data (lawful bases)

We only process your data where we have a lawful basis:

• Contract: to process and fulfil your order; to provide support and service updates.
• Legitimate interests: to operate and improve our site, prevent fraud, keep records, and send service-related communications; to run limited, non-intrusive marketing to existing customers.
• Consent: for email marketing where required; for non-essential cookies/analytics. You can withdraw consent at any time.
• Legal obligation: to comply with tax, accounting, and consumer law.

5) How we use your data

Order processing & delivery

Confirming orders, taking payment (via third-party processors), preparing and shipping your order (typically via Royal Mail Tracked 48 or Tracked 24).

Customer support

Answering questions, handling returns/refunds, and troubleshooting.

Site operation & security

Monitoring performance, fixing errors, preventing fraud and abuse.

Analytics (if enabled)

Understanding site usage to improve products and user experience.

Marketing (optional)

Sending updates, offers, and new product announcements when permitted.

6) Sharing your data

We share your data only with trusted service providers, strictly as needed:

• Payment processors: e.g., Square POS for secure payments.
• Shipping carriers: e.g., Royal Mail for delivery and tracking.
• Website hosting & IT: hosting/CDN, security, and backup providers.
• Email & CRM tools: e.g., MailerLite/Mailchimp for transactional and (if opted-in) marketing emails.
• Analytics & cookies (if enabled): e.g., Google Analytics, Meta Pixel.
• Marketplaces: Etsy (if you buy there).

All providers are bound by contracts and process your data only on our instructions.

7) International transfers

Some providers may process data outside the UK/EEA. Where this occurs, we rely on UK adequacy regulations, Standard Contractual Clauses, or other lawful safeguards to protect your data.

8) Data retention—how long we keep data

• Orders & invoices: generally 6 years to meet accounting and tax obligations.
• Customer support messages: up to 3 years from last contact.
• Marketing data: until you unsubscribe or your consent is withdrawn, plus a short period to maintain suppression lists.
• Analytics & cookies: per the tool’s retention settings.

We will not keep your data longer than necessary for the purposes collected.

9) Your rights (UK GDPR)

You have the right to:

• Access your personal data and request a copy.
• Rectify inaccurate or incomplete data.
• Erase your data (where no longer necessary or where consent is withdrawn).
• Restrict processing in certain circumstances.
• Object to processing based on legitimate interests or to direct marketing.
• Data portability where technically feasible (applies to data you provided, processed by automated means, under consent/contract).
• Withdraw consent at any time, where processing is based on consent.

To exercise any rights, email hulkyprints@outlook.com. We aim to respond within 48 hours and will complete requests within one month where possible.

10) Marketing preferences

You can manage your marketing preferences at any time by using the unsubscribe link in our emails or by contacting us. We may still send essential service emails about your orders.

11) Cookies & similar technologies

We use essential cookies to run the site (e.g., cart, checkout, session security). With your consent, we may use analytics and advertising cookies to improve performance and measure marketing.

You can change or withdraw consent via our cookie banner/settings and in your browser.

12) Children’s privacy

Our website and products are aimed at adults and older collectors. We do not knowingly collect data from children. If you believe a child has provided data, contact us immediately to delete it.

13) Security

We use reasonable technical and organisational measures to protect your data, including HTTPS, access controls, regular updates, and (where supported) two-factor authentication. No system is 100% secure; we will notify you and regulators of significant breaches where legally required.

14) Automated decision-making

We do not conduct automated decision-making or profiling that produces legal or similarly significant effects on you.

15) Third-party links

Our site may contain links to third-party websites (e.g., Etsy, Instagram, Facebook, Pinterest). We are not responsible for their privacy practices. Please review their policies.

16) Complaints

If you have concerns about how we handle your data, contact us first at hulkyprints@outlook.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: ico.org.uk
• Telephone: 0303 123 1113
• Address: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, UK

17) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. We encourage you to review it periodically.

18) How to contact us

Questions about this policy or your data rights? Email: hulkyprints@outlook.com